Blue Screen Of Death Error Message......Any Ideas ? Please

Hi, i'm very much a newbie here and am having a persistent problem with my pc....

I usualy spend around twenty minutes trying to get it to boot and it's driving me crazy.

The PC boots up 90% of the way and then throws this at me....

 STOP0x0000008E (0xC0000005,0X830AF2C3,0x9142361C,0x00000000)

I Googled for clues but it very confusing when you don't have much of a clue.....at first I thought it ws graphics card related......now i'm thinking it's the memory....but to be honest i'm guessing.

Im running an HP Pavillion A6355

Many Many Thanks

Hi

 to the bleeping computer forums

Please follow the below steps.

 Check whether you can boot the system in safe mode.

To enter in to the safe mode, keep pressing F8 until you see an advanced startup menu. Choose safe mode from it. Report whether you can boot the system successfully.

Test your system memory thoroughly using the free tool Memtest86+

Follow  instructions from the below link and run memtest86+ for at lease 7 or more passes. It will take several hours so please be patient until it finishes. 

http://www.sevenforums.com/tutorials/105647-ram-test-memtest86.html

The more time you run it, more accurate will be the result. If you are getting any red lines or numbers other than zero in the errors column, you got a memory issue.

Below video will help you understand the test better.

Please report your findings after running the memtest for several hours.  

Many Thanks for your reply ...

Ive followed your advice and downloaded the util, ive ran it twice for 10 hours at a time and it shows nothing..... Should I be removing any of the memory modules...The PC has 2 x 1GB Chip....and 2 x 512 K .....3 GB in total......

The BSOD still appears every now and again, but not when Im running the Memtest prog.....obviously nothing else in the PC has fired up whilst im running it,,

Could it be graphics card related ?

Again....all help much appreciated.

Hi

I assume you didn't get any errors during the test (7 passes minimum ). You will see red lines in the screens in case of a RAM failure.

Like this :

If the memory appears to be okay in the test, please follow the below steps to collect the basic data required to analyze the reason behind the crash. You can do the below steps from safe mode .

Upload the crash dumps for analysis

  A Minitoolbox log

Edited by Anshad Edavana, 28 July 2013 - 09:53 AM.

Hi...I think i've sort of done what you asked..... mediafire link has the zip I uploaded

http://www.mediafire.com/?8sasnfgl8da90fj

The other is as follows

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Dave (administrator) on 28-07-2013 at 19:44:58
Running from "C:\Users\Dave\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X86)
Boot Mode: Normal
***************************************************************************

========================= Event log errors: ===============================

Application errors:
==================
Error: (07/28/2013 06:37:59 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/28/2013 06:35:24 PM) (Source: IMFservice) (User: )
Description: The handle is invalid

Error: (07/28/2013 06:35:24 PM) (Source: IMFservice) (User: )
Description: The handle is invalid

Error: (07/28/2013 06:27:25 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/28/2013 10:59:55 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/27/2013 10:46:02 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/27/2013 10:12:10 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/27/2013 01:09:16 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface.  hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.

Operation:
   Gathering Writer Data

Context:
   Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
   Writer Name: System Writer
   Writer Instance ID: {9ed57193-ce67-479d-b2ff-ae244052de00}

Error: (07/26/2013 08:59:04 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

Error: (07/26/2013 08:49:09 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003

System errors:
=============
Error: (07/28/2013 07:26:40 PM) (Source: Service Control Manager) (User: )
Description: The SPP Notification Service service terminated with the following error:
%%5

Error: (07/28/2013 06:33:22 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (07/28/2013 06:33:22 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (07/28/2013 06:33:22 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (07/28/2013 06:33:22 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (07/28/2013 06:33:22 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (07/28/2013 06:33:22 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Error: (07/28/2013 06:33:21 PM) (Source: DCOM) (User: )
Description: 1084WSearch{9E175B6D-F52A-11D8-B9A5-505054503030}

Error: (07/28/2013 06:33:20 PM) (Source: DCOM) (User: )
Description: 1084WSearch{7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (07/28/2013 06:33:19 PM) (Source: Service Control Manager) (User: )
Description: The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error:
%%1068

Microsoft Office Sessions:
=========================
Error: (07/10/2013 11:40:41 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 0, Application Name: Microsoft Office Word, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 28629 seconds with 1560 seconds of active time.  This session ended with a crash.

CodeIntegrity Errors:
===================================
  Date: 2013-07-01 17:37:14.970
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows.old\Windows\System32\wbem\Win32_Tpm.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-07-01 17:37:14.740
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows.old\Windows\System32\wbem\Win32_Tpm.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-07-01 17:35:29.061
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows.old\Windows\System32\bcrypt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-07-01 17:35:28.840
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows.old\Windows\System32\bcrypt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-07-01 17:34:30.879
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows.old\Windows\winsxs\x86_microsoft-windows-bcrypt-dll_31bf3856ad364e35_6.0.6000.16386_none_ec55d170f27a97bb\bcrypt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-07-01 17:34:30.638
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows.old\Windows\winsxs\x86_microsoft-windows-bcrypt-dll_31bf3856ad364e35_6.0.6000.16386_none_ec55d170f27a97bb\bcrypt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-07-01 17:30:46.390
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows.old\Windows\winsxs\x86_microsoft-windows-tpm-driver-wmi_31bf3856ad364e35_6.0.6000.16386_none_6d564c64c358b59e\Win32_Tpm.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-07-01 17:30:46.186
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows.old\Windows\winsxs\x86_microsoft-windows-tpm-driver-wmi_31bf3856ad364e35_6.0.6000.16386_none_6d564c64c358b59e\Win32_Tpm.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-22 15:32:16.293
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows.old\Windows\System32\bcrypt.dll because the set of per-page image hashes could not be found on the system.

  Date: 2013-06-22 15:32:16.075
  Description: Code Integrity is unable to verify the image integrity of the file \Device\HarddiskVolume1\Windows.old\Windows\System32\bcrypt.dll because the set of per-page image hashes could not be found on the system.

=========================== Installed Programs ============================

µTorrent (Version: 3.3.1.29801)
Adobe Acrobat X Pro - English, Français, Deutsch (Version: 10.1.7)
Adobe Flash Player 11 ActiveX (Version: 11.8.800.94)
Adobe Photoshop CS6 (Version: 13.0)
Adobe Reader XI (11.0.03) (Version: 11.0.03)
Advanced SystemCare 6 (Version: 6.3)
Apple Application Support (Version: 2.3.4)
Apple Mobile Device Support (Version: 6.1.0.13)
Apple Software Update (Version: 2.1.3.127)
avast! Free Antivirus (Version: 8.0.1489.0)
Avid License Control (Version: 3.0.0)
Bonjour (Version: 3.0.0.10)
CCleaner (Version: 4.02)
Coupon Printer (Version: 2.1.0.0)
coverXP (remove only)
D3DX10 (Version: 15.4.2368.0902)
DVDFab 9.0.2.8 (01/03/2013) Qt
EPSON Attach To Email (Version: 1.01.0000)
Epson Easy Photo Print 2 (Version: 2.1.0.0)
Epson Easy Photo Print Plug-in for PMB(Picture Motion Browser) (Version: 1.00.0000)
EPSON File Manager (Version: 1.3.2.0)
Epson Print CD (Version: 2.20.00)
EPSON PX650 Series Printer Uninstall
EPSON Scan
EPSON Scan Assistant (Version: 1.10.00)
IObit Malware Fighter (Version: 2.0)
iTunes (Version: 11.0.4.4)
Junk Mail filter update (Version: 16.4.3508.0205)
LightScribe System Software (Version: 1.18.6.1)
MailWasher (Version: 7.1.5)
Microsoft .NET Framework 4.5 (Version: 4.5.50709)
Microsoft Application Error Reporting (Version: 12.0.6012.5000)
Microsoft Flight Simulator X (Version: 10.0.60905)
Microsoft Office 2007 Service Pack 3 (SP3)
Microsoft Office Access MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Access Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Enterprise 2007 (Version: 12.0.6612.1000)
Microsoft Office Excel MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Groove Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office InfoPath MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office OneNote MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Outlook MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office PowerPoint MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (French) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proof (Spanish) 2007 (Version: 12.0.6612.1000)
Microsoft Office Proofing (English) 2007 (Version: 12.0.4518.1014)
Microsoft Office Proofing Tools 2007 Service Pack 3 (SP3)
Microsoft Office Publisher MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Shared Setup Metadata MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft Office Word MUI (English) 2007 (Version: 12.0.6612.1000)
Microsoft SQL Server 2005 Compact Edition [ENU] (Version: 3.1.0000)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.50727.42)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.59193)
Microsoft Visual C++ 2005 Redistributable (Version: 8.0.61001)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (Version: 9.0.30729)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (Version: 9.0.30729.4148)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (Version: 9.0.30729.6161)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (Version: 10.0.40219)
Microsoft Windows Debugging Symbols (Version: 7601)
Microsoft_VC80_CRT_x86 (Version: 8.0.50727.4053)
Microsoft_VC90_CRT_x86 (Version: 1.00.0000)
Movie Maker (Version: 16.4.3508.0205)
MSVCRT (Version: 15.4.2862.0708)
MSVCRT110 (Version: 16.4.1108.0727)
MSXML 4.0 SP2 (KB954430) (Version: 4.20.9870.0)
MSXML 4.0 SP2 (KB973688) (Version: 4.20.9876.0)
MSXML 4.0 SP2 Parser and SDK (Version: 4.20.9818.0)
Nero Burning ROM 10 (Version: 10.2.11000.12.100)
Nero Burning ROM 10 (Version: 10.5.10300)
Nero BurningROM 10 Help (CHM) (Version: 10.5.10100)
Nero BurnRights 10 (Version: 4.2.10300.0.102)
Nero BurnRights 10 Help (CHM) (Version: 10.5.10000)
Nero Control Center 10 (Version: 10.2.10600.0.6)
Nero ControlCenter 10 Help (CHM) (Version: 10.5.10000)
Nero Core Components 10 (Version: 2.0.17400.8.2)
Nero Update (Version: 1.0.0018)
NVIDIA 3D Vision Controller Driver 320.49 (Version: 320.49)
NVIDIA 3D Vision Driver 320.49 (Version: 320.49)
NVIDIA Control Panel 320.49 (Version: 320.49)
NVIDIA Drivers (Version: 1.6)
NVIDIA GeForce Experience 1.5 (Version: 1.5)
NVIDIA Graphics Driver 320.49 (Version: 320.49)
NVIDIA Install Application (Version: 2.1002.124.810)
NVIDIA PhysX (Version: 9.13.0604)
NVIDIA PhysX System Software 9.13.0604 (Version: 9.13.0604)
NVIDIA Stereoscopic 3D Driver (Version: 7.17.13.2049)
NVIDIA Update 4.11.9 (Version: 4.11.9)
NVIDIA Update Components (Version: 4.11.9)
PDF Settings CS6 (Version: 11.0)
Photo Common (Version: 16.4.3508.0205)
Photo Gallery (Version: 16.4.3508.0205)
Photodex Presenter
ProShow Gold
Rapport (Version: 3.5.1208.36)
Realtek High Definition Audio Driver (Version: 6.0.1.6196)
Sibelius 7 First 7.1.3.78 (Version: 7.1.3.78)
Sibelius 7 OpenType Fonts (Version: 7.1.3)
Smart Defrag 2 (Version: 2.8)
Spectaculator 8.0 (Version: 8.0.0.3092)
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 4.5 (KB2750147) (Version: 1)
Update for Microsoft .NET Framework 4.5 (KB2805221) (Version: 1)
Update for Microsoft .NET Framework 4.5 (KB2805226) (Version: 1)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office 2007 suites (KB2596620) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596660) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596802) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2596848) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2687493) 32-Bit Edition
Update for Microsoft Office 2007 suites (KB2767916) 32-Bit Edition
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2687404) 32-Bit Edition
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2817563) 32-Bit Edition
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
VLC media player 2.0.6 (Version: 2.0.6)
VSO ConvertXToDVD (Version: 5.0.0.44)
Windows Live Communications Platform (Version: 16.4.3508.0205)
Windows Live Essentials (Version: 16.4.3508.0205)
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0)
Windows Live Installer (Version: 16.4.3508.0205)
Windows Live Mail (Version: 16.4.3508.0205)
Windows Live MIME IFilter (Version: 16.4.3508.0205)
Windows Live Photo Common (Version: 16.4.3508.0205)
Windows Live PIMT Platform (Version: 16.4.3508.0205)
Windows Live SOXE (Version: 16.4.3508.0205)
Windows Live SOXE Definitions (Version: 16.4.3508.0205)
Windows Live UX Platform (Version: 16.4.3508.0205)
Windows Live UX Platform Language Pack (Version: 16.4.3508.0205)
Windows Live Writer (Version: 16.4.3508.0205)
Windows Live Writer Resources (Version: 16.4.3508.0205)
WinRAR 4.00 (32-bit) (Version: 4.00.0)

========================= Memory info: ===================================

Percentage of memory in use: 42%
Total physical RAM: 3070.49 MB
Available physical RAM: 1758.8 MB
Total Pagefile: 6139.27 MB
Available Pagefile: 4479.15 MB
Total Virtual: 2047.88 MB
Available Virtual: 1916 MB

========================= Partitions: =====================================

1 Drive c: (HP) (Fixed) (Total:104.77 GB) (Free:30.01 GB) NTFS
2 Drive d: (Blank-Space) (Fixed) (Total:10.27 GB) (Free:1.31 GB) NTFS
3 Drive e: (Hard Drive) (Fixed) (Total:455.48 GB) (Free:86.29 GB) NTFS
4 Drive f: (FACTORY_IMAGE) (Fixed) (Total:10.27 GB) (Free:1.38 GB) NTFS
6 Drive h: (Tetra) (Fixed) (Total:931.51 GB) (Free:885.58 GB) NTFS
10 Drive l: () (Removable) (Total:15.01 GB) (Free:13.8 GB) FAT32
12 Drive n: (HP Pocket Media Drive) (Fixed) (Total:74.52 GB) (Free:61.67 GB) NTFS

========================= Users: ========================================

User accounts for \\DADS-PEE_CEE

Administrator            Caroline                 Dave                    
Guest                    Laura & Kate             UpdatusUser             

========================= Minidump Files ==================================

No minidump file found

**** End of log ****

Hi

Crash dumps indicates Avast antivirus as the possible reason for crash. Please follow the below steps.

Boot system in to safe mode.

Download and run Avast cleaning tool from the below link.

 http://files.avast.com/iavs5x/aswclear.exe

Run the tool and select Avast free version 8 from the drop down menu. Click Remove to uninstall Avast.

 Uninstall IOBit Malware fighter.

Open Control Panel --> Programs and uninstall "IOBit Malware fighter" from there. It as an absolute bloatware and known to cause various issues to the system.

BC highly recommends to stay away from IOBit products including malware fighter, advanced system care etc.

Report whether you can boot in to the normal mode. 

Edited by Anshad Edavana, 29 July 2013 - 02:21 AM.

Hi Anshad,

Ive done as you said and cleared out Avast and IOBit....

I'll watch how things progress and report back.......

Im concious that I don't have any protection now so I think I will obtain AVG free version. If you know any better/more reliable then let me know.

Many many thanks for your invaluable help.

Regards

Dave

Hi

From a strict BSOD perspective, security and reliability, we recommends Microsoft Security Essentials as the main antivirus. Get it from the below link.

http://www.microsoft.com/en-in/download/details.aspx?id=5201

As an on demand second opinion scanner, install Malwarebytes free also. Download link is given below.

http://www.bleepingcomputer.com/download/malwarebytes-anti-malware/

While installing MBAM, uncheck the option to start free trail. 

Scan your PC with MSE , MBAM and superantispyware programs ( separately ) once in a week. This combination will give you world's best and reliable protection for free.

Edited by Anshad Edavana, 29 July 2013 - 02:01 PM.

Hi again...

I've followed all your advice and done as stated.....guess what.....NO blue screen for last 36 hours........

Many many thanks for your invaluable help.

A pint of your favourite tipple is on the bar if you ever venture to Newcastle England....

You are top people here.....Cheers

Glad to be able to help 

If you need further assistance, let us know.

Make that 5 days now.......nothing.......

Question..I downloaded the protection that you mentioned, I also have AVG on.....should I remove this and stick to just 1 anti virus ?

Thanks again,,,

Hi

You should not run two antivirus program at the same time. It will cause a race condition between the two and may leads to freezes, hangs or blue screens. Please remove AVG immediately and  keep only MSE and Malwarebytes. 

Download and run AVG 2013 removal tool to completely remove AVG without leaving remnants.

http://download.avg.com/filedir/util/avgrem/avg_remover_stf_x86_2013_3341.exe

The Combination of MSE and MBAM will provide you a better protection than any other antivirus software offers. Make sure to run a full scan with both programs ( separately) one in a week.

Edited by Anshad Edavana, 03 August 2013 - 09:29 AM.

Done it....Thanks again for the help

Another week over......and all still working fine......just thought i'd let you know....

Many Thanks

Daveb3650

Glad to be able to help